Accessibility:

Cookies and Privacy Policy

St Christopher’s Hospice respects our website users’ privacy.

In keeping with our commitment to protecting your privacy and in the light of the Data Protection Act 1998, this statement is intended to inform you of our data processing practices.

If you have any enquiries about this, please contact:

Communications Tel: 020 8768 4585
Email: Communications@stchristophers.org.uk
Postal: St Christopher’s Hospice, 51-59 Lawrie Park Road, London SE26 6DZ

How St Christopher’s uses the information you provide us with

St Christopher’s will collect limited personal data from you if you sign up to our Connections newsletter, enewsletters or any other element that requires registration on the website.

We use your personal data to contact you with useful, relevant information regarding St Christopher’s. Please let us know if you do not wish to receive further information from us.

From time to time we may need to share your contact details with a mailing house working on our behalf to send out our newsletters for us. We will not otherwise share any personal information with third parties such as a data bureaus nor do we swap mailing lists with any other organisation.

Please note we process online payments through a secure payments provider and we do not have access to your credit card or payment details.

You have the right to request a copy of any information we hold about you and to have that information amended if it is incorrect.

Communicating with you – our fundraising commitment

  • We will always take action if others acting on our behalf fail to meet our high standards
  • We will never phone you unless you have expressed an interest in St Christopher’s
  • We will always check first that you’re happy to speak to us when we phone
  • We will never sell your data to anyone else or share it without your permission
  • If you tell us you don’t want to hear from us again, or want to hear from us less, we will respect that
  • It is easy for you to opt out from all future communications – you just need to tell us
  • We strictly adhere to all fundraising and data protection legislation and guidelines

Our fundraising promise

Registered with the Fundraising Regulator

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Code and with this Promise
  • We comply with the law including those that apply to data protection, health and safety and the environment

We are honest and open

  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs

We are clear

  • We are clear about who we are, what we do and how your gift is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful 

  • We respect the rights, dignities and privacy of our supporters and beneficiaries
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

We are accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
  • We have a complaints procedure, a copy of which is available on the website or available on request.
  • If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.

We welcome your comments

If you have any thoughts or comments about St Christopher’s fundraising, please do get in touch. Please contact Graham Pearse on 020 8768 4572 or email fundraising@stchristophers.org.uk. We are committed to high standards and are accountable for what we do and would be happy to hear from you.

If your comment or complaint is unrelated to fundraising but about our other services please read our leaflet for more information or contact the Quality Manager at qualitymanager@stchristophers.org.uk or telephone 020 8768 4500.

Cookies and how we use them

Our website uses cookies.  A cookie is a harmless small file of letters and numbers that we put on your computer if you agree.  Cookies cannot carry viruses or install anything harmful on your computer. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Which cookies we use

The cookies we use are predominantly ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Cookies are also used:

  • on our fundraising shop and education courses booking system for the checkout process and to remember login details and information you supply

If you have any questions regarding cookies please contact websites@stchristophers.org.uk

Turning cookies on and off

Please be advised that certain parts of our website such as our Fundraising shop, Courses booking system and End of Life Journal will not work properly if you have certain cookies disabled.

If you wish to disable cookies, you can set your browser either to reject all cookies, to allow only ‘trusted’ sites to send them, or to accept only those cookies from websites you are currently using.

To find out how to turn cookies on and off in your browser, click on the relevant browser link below.

If you have any questions regarding cookies please contact websites@stchristophers.org.uk