ROLE OVERVIEW

Opportunity details

St Christopher’s Hospice, Sydenham or Caritas House, Orpington
Ideally at least a year after training

Apply now

Please download the files below

Useful links

  • “I love volunteering because it puts my life in perspective.”

    Monica, Anniversary Centre Volunteer

    Patient and Family Support Volunteer

    Would you like to volunteer to support patients and families at St Christopher’s?

    Why we need your help

    Next Intake September 2018

    Patients, their families and our community tell us that coping with the practicalities, feelings and questions which arise when thinking about dying and death is challenging. As a Patient and Family Support Volunteer, you will offer support alongside our staff to provide a friendly, open and empowering experience to those who come into the hospice.

    You will play a huge part in helping us to achieve our vision, in which all dying people and those close to them have access to care and support, whenever and wherever they need it.

    What time should you offer?

    Our Patient and Family Support Volunteers take part in a training course which is quite an investment, so ideally you would be able to stay with us for a year after the training is complete – we’d love you to stay longer!

    Ward and day centre shifts are between 3-5 hours long at set times, morning, afternoon and evening seven days a week. Ideally we’d like you to do a shift a week.

    We currently have limited daytime shifts during the week. However, we do urgently need volunteers to;

    • support our inpatient unit (wards) and Anniversary Centre at our Sydenham site on evenings and weekends

    What activities will you be involved in as part of this volunteer role?

    Within one of our day centres (either Orpington or Sydenham):

    • Providing social interaction, a listening ear & a friendly facee. having a chat to both patients and families
    • Passing the time with activities such as playing board games
    • Serving refreshments, taking payments and using the till
    • Promoting other services to visitors
    • Enabling a calm and comfortable environment
    • Help in the inpatient service (wards) to provide cover as and when needed
    • Opportunity to join one of our drivers as a patient companion as they bring a patient to and from the day centre– this will be discussed with you individually
    • Opportunity to help in the gym as and when required – this will be discussed with you individually

    Within our inpatient service (Sydenham only)

    • Providing social interaction, a listening ear & a friendly facee. having a chat with both patients and families
    • Passing the time with activities such as playing board games
    • Provide company for distressed or confused patients on the wards
    • Accompanying patients to our garden or day centre
    • Taking food orders
    • Promoting other services e.g. bereavement support for a family member
    • Assist with feeding and drinking
    • Help in the Anniversary Centre to provide cover as and when needed

    We ask that our hospice based Patient and Family Support Volunteers are flexible and able to support across a range of areas as needed. This will be discussed with you individually.

    Where will you be based?

    In one of our buildings:

    St Christopher’s Hospice, 51-59 Lawrie Park Road, Sydenham, London, SE26 6DZ. We have an inpatient service (wards) and a day centre – called the Anniversary Centre

    Caritas House, Tregony Road, Orpington, Kent, BR6 9XA. We have a day centre here – called the Caritas Centre.

    What you can gain from volunteering in this role

    • Join an enthusiastic team of people and get more involved in your local community
    • Use and develop your skills, enhancing your CV
    • Enhancing understanding of health and social care and hospices
    • Know you are helping people in your local community have access to care and support, whenever and wherever they need it.

    Training and support provided

    • You will be asked to attend our Patient Support training course
    • We will ask you to attend 3 support groups per year (this will increase to 6 if you choose to take on the Community Support Volunteer role)
    • Ongoing training in other areas such as Motor Neurone Disease and hand massage will be offered throughout the year
    • On the day support from the Nurses, Ward Clerks, Day Centre manager/coordinator and Healthcare Assistants
    • To know that you can contact The Volunteers Team for support or with questions at any time during working hours

    What we are looking for

    • Compassionate listener and clear communicator
    • Good at building rapport, engaging in conversation and meeting lots of people
    • Be comfortable using own initiative and know when to seek support
    • Emotional resilience in the face of the difficult circumstances that can affect people at end of life
    • Ability to respect others’ differences and choices
    • Ability to follow our policies and procedures to keep you, patients and families and staff safe
    • Ability to represent St Christopher’s and our values positivity
    • Willingness to learn, adapt and embrace change when needed

    Anything else you need to know

    • The volunteer role will be agreed with you following successful completion of an interview, mandatory training, references obtained and a DBS check
    • There is a short settling in period to see if the role is right for you
    • If you have recently had a bereavement we do recommend waiting for around 12 months before joining us as a Patient and Family Support volunteer or Bereavement Supporter. We recognise everyone is different so if you are keen to volunteer in this type of role, but have had a bereavement less than 12 months ago, contact the volunteering team on 020 8768 4669 or volunteering@stchristophers.org.uk to discuss further.

    Apply now

    Please download the files below

    More information

    Volunteering Team , Volunteering

    020 8768 4669

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