St Christopher's

Annual Report and Accounts

St Christopher's

Annual Report and Accounts

About us and our history

St Christopher’s believes people matter.

Every person who comes into contact with the hospice, whatever their background or circumstance, will receive the care and support that is best for them. After all, each person is unique.

We aim to help people live well until they die, and support those affected by the death of someone close.

St Christopher’s was the world’s first modern hospice when established by Dame Cicely Saunders over 50 years ago.

Cicely strongly believed a holistic approach needed to be taken and her focus on caring for a patient’s physical, spiritual and psychological wellbeing marked a new beginning for the care of the dying.

Her words: "You matter because you are you and you matter to the last moment of your life" still ring true today.

Read full Annual Report and Accounts 2017/18 (PDF)

"You matter because you are you and you matter to the last moment of your life."

Read Dame Cicely Saunders' story

"My training at St Christopher’s has made a huge difference."

Read Mwandida's story

"The staff at St Christopher’s are truly wonderful, nothing is ever too much trouble."

Read Annual Report (PDF)

The challenges we face

St Christopher’s faces significant challenges in the coming years as, each year, growing numbers of people need our services.

We’ve been focussing on how we can best meet the changing needs of those we serve.

Whether it’s improving services for people living with conditions such as frailty and heart failure who previously had limited access to hospice services, or developing regular and sustainable income streams so we’re able to continue providing our care well into the future.

"St Christopher’s is such a friendly place...It's very therapeutic."

Read the Khebbal’s story

Driving innovation and new models of care

We continue to focus on meeting the changing needs of people living with complex conditions, such as frailty and heart failure who often do not have the opportunity to benefit from the life-enhancing services that hospices offer, nor to consider their wishes for the end of life.

OUR AMBITIONS FOR 2018-19

  • Start to deliver Coach4Care, an innovative prototype to improve the experience of family carers
  • Improve support to care homes, primary care and heart failure teams through Project ECHO.

Extending our reach

There is expected to be an increase of over 40% in the number of people who will need end of life care in England and Wales by 2040 as people are living longer and with more complex conditions that require symptom relief and specialist care.

Over the last few years we have felt this increase in demand as the number of people we support continues to rise steadily.

OUR AMBITIONS FOR 2018-19

  • Strengthen support within our Centres and outpatient services
  • Introduce new ways of reaching people who are bereaved.

Read full Annual Report and Accounts 2017/18 (PDF)

"Before I met the team at St Christopher’s and Barry, one of the Living Well at Home volunteers, I thought I had to give up. I just didn’t think I’d be able to help myself at all – I just have the energy to do it."

Read Gladys and Barry's story

Maintaining and improving the quality of care provided by us and others

One of Dame Cicely’s founding principles on establishing St Christopher’s over 50 years ago was an ongoing commitment to education and research.

We continually strive to make sure we maintain our high standards of care.

OUR AMBITIONS FOR 2018-19

  • Empower hospices to better support people living with dementia
  • Hold a national conference on frailty.

"Everyone’s got a story when it comes to end of life - whether as a paramedic or to do with their family. As soon as I heard about the QELCA© course I knew it was absolutely something I had to do."

Read Mike's story

Empowering the public about death, dying and loss

At St Christopher’s we know that it’s not always easy to talk about dying and loss but, as a hospice, it’s our responsibility to encourage people to speak openly about these issues and dispel myths around hospice care.

OUR AMBITIONS FOR 2018-19

  • Extend our Compassionate Neighbours programme so that this invaluable support is available to more people
  • Offer a public event at the Horniman Museum
  • Offer a programme of music therapy support for people with dementia.

Read full Annual Report and Accounts 2017/18 (PDF)

"As the Principal of the BRIT School I can honestly say that St Christopher’s has changed the lives of every single student and member of staff who has worked there.

"We have shared stories. Stories of love, of music, our history, our disappointments, our pets, our fears and triumphs."

Read Stuart's story

"Our vision is for a place which provides an energising and empowering environment to learn about the challenging issues of death, dying and bereavement."

Read about the Learning Hub

Ensuring our long-term sustainability

This year we continued fundraising efforts for our new Learning Hub so that many more people – clinicians, members of the public, family, carers and people with a life-limiting condition – can gain new knowledge and skills to cope with end of life issues.

OUR AMBITIONS FOR 2018-19

  • Appoint a Commercial Director to identify new sources of earned income and reduce the gap between income and expenditure
  • Raise the remaining funds needed, and build the Learning Hub
  • Continue to grow our Personal Care services.

Read full Annual Report and Accounts 2017/18 (PDF)

"Having been a carer for my parents and then completing the training to become a personal carer I can see that if I’d just had a fraction of the knowledge and skills that I have now, I would’ve felt so much more confident and capable."

Read Jarmila's story

What we do with your money

Where our money comes from

Donations
Donations
22% - £4.5 million
Legacies
Legacies
22% - £4.5 million
Shops and Personal Care service
Shops and Personal Care service
19% - £3.8 million
Investments
Investments
2% - £0.3 million
Education, fees and other income
Education, fees and other income
6% - £1.2 million
NHS
NHS
29% - £6 million

How we spend our money

Patient care
Inpatient care
£9.8 million
Community care
Community care
£4 million
Education
Education
£1.8 million
Raising voluntary income
Raising voluntary income
£1.8 million
Shops
Shops
£1.8 million
Care at our centres
Care at our centres
£1.1 million
Personal care
Personal care
£1.4 million
£21.7 million

total amount of money it cost to run St Christophers in 2017-18

Read full Annual Report and Accounts 2017/18 (PDF)