Behaviour that Challenges Us

St Christopher's CARE


2 Hours
12 Jul, 2022
All prices include VAT
St Christopher's CARE

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Useful information

Understanding why people living with dementia become distressed

This workshop is for anyone whose role requires them to support people living with dementia.

  • What will I learn?

    Key topics include:

    • Potential causes of distressed reactions, such as the environment, unrecognised pain, poor communication, lack of stimulation, etc.
    • Ideas for how best to respond to distressed behaviours such as aggression, refusing care, making accusations and inappropriate sexual expression
  • Who is it for?

    • AHPs
    • Art Therapists and Complementary Therapists
    • Care Home Managers
    • Care Homes
    • Carers and family members
    • Health and Social Care Support Workers
    • HCAs
    • Nurses
    • Nursing Associates
    • Social Workers
  • Course tutors

    Your tutors will be:


    Sergio Damaso Clinical Nurse Specialist, St Christopher's

    Sergio is a clinical nurse specialist in palliative care with several years of experience in surgical and medical oncology, haematology , intensive care, pain management, nursing management, tissue viability and stoma care.

    After starting his palliative care career at St Joseph’s Hospice, Sergio has joined STCH in 2017 and has been offering his specialist palliative care expertise between the inpatient unit and the community.

    One of his biggest career achievements was joining CARE as a visiting lecturer, supporting other colleagues to advance their own practice through education, focusing on developing KNOWHOW – our state of the art skills lab.

    He is always available to help others, truly lives the hospice values / mission statement and considers himself as approachable, knowledgeable enough and compassionate.

    His educational and research interests are around total pain, spiritual suffering, advanced nursing practice and informal carers training.

    Helen Scott

    Helen Scott Independent Nurse Lecturer

    Helen is an Independent Nurse Lecturer specialising in palliative care, end-of-life care and dementia care. Before that she was a Palliative Care Nurse Lecturer and a Practice Development Clinical Nurse Specialist in the Care Home Project Team at St Christopher’s Hospice, London.

    Previously, Helen was the Editor of End of Life Journal, the British Journal of Nursing and was Managing Editor of the International Journal of Palliative Nursing.

    She is co-founder of a theatre-in-education group ‘Stories That Speak’, which provides communication skills training for people working in palliative care, end-of-life care and dementia care, via drama, role play and personal narratives.

  • What will the course look like?

    When we care for and support people living with dementia there are times when we feel challenged by their behaviour.

    It is common to view ‘challenging behaviours’ as symptoms of dementia. However, so many behaviours that we find ‘challenging’ are distressed reactions and forms of communication.

    Therefore, it is important to understand what is causing the distress. This workshop will be looking at possible causes of distressed reactions and practical support strategies to help people better respond to people’s needs.

    This will be an interactive workshop incorporating presentations, group discussions, videos, reflection on case scenarios and role play.  

More information


If you have any questions about this or any of our other courses, please contact the Education team who will be happy to help

020 8768 4656

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  • If you want to know more about an education event, or would like to discuss bespoke options, get in touch

    020 8768 4656

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Learning at St Christopher’s

St Christopher's Education
Our programme

Why our education programme?

We have a well-established programme of high quality, cutting-edge, specialist palliative care education, designed for those working in the UK and internationally.
Studying here

Why St Christopher's?

Education is at the heart of St Christopher’s mission to promote and provide hospice care of the highest standards.
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Why our way of learning

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Containing material on all aspects of palliative care, death and bereavement

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More about St Christopher's education

St Christopher’s Education Centre and VAT charges

At St Christopher's, a registered charity, it is important for us to maximise any surpluses to reinvest in the objectives of the charity.

Unfortunately, the manner in which we undertake our training currently means we are not able to invest as much of our surplus as possible, therefore from the 1 December 2017, St Christopher’s Education Centre will charge VAT at the standard rate on our training courses, the reason for this change in pricing is twofold:

i) We want to be able to reinvest any surpluses made from training back into all of our charitable objectives rather than only Education

ii) We want to be able to reclaim the VAT on costs relating to developing and running the training courses