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Bite Size Virtual Learning: Challenging Conversations – Communication Skills and the 5Ps Framework


35 minutes (2 videos)
On demand
Virtual learning
Bite Size
On demand
£0.00 - Charitably-funded and free access until 30.6.20
Charitably-funded until 30.6.20

Book online

Useful information

Free access until 30.6.20

On demand virtual learning delivery of bite size sessions

About the event

  • What is virtual learning?

    We now offer bite sized education so we can continue to meet your education needs. These short sessions will focus on particular end of life care topics or aspects and will give you the opportunity to refresh or expand your knowledge. During these unprecedented times you may find many of these topics particularly useful as you undoubtably will be supporting many patients, families and friends during a very difficult time in their lives.

    Virtual learning is a style of learning designed to recreate your classroom experience online. St Christopher’s virtual learning environment offers mixed methodologies to learning online, from full interactions, engaging bite-size presentations, quizzes and resources. Each of our courses is designed and led by leading experts in end of life care, helping to bring flexibility and variety to your virtual learning experience.

  • What will I learn?

    On completion of this session you should:

    • understand the therapeutic benefits of effective communication skills for healthcare professionals
    • appreciate how open and sensitive communication is a core principle of a palliative care approach to care
    • appreciate that poor communication has been a recurrent theme within complaints to the NHS about end of life care
    • understand the subsequent drive to encourage discussions and recording of wishes (Advance Care Planning)
    • understand the 5Ps framework
  • Who is it for?

    This session is primarily aimed at:

    • GPs
    • Doctors
    • Nurses in primary, community and secondary care including care homes
    • Nurses in voluntary services
    • Allied Health Professionals
    • Care home managers
    • Health care assistants


  • Programme

    This session sets the scene for the importance of communication.

Liz Bryan

Subject Matter Expert

Liz Bryan Education Consultant, St Christopher’s

Liz Bryan has a background in palliative care nursing, counselling psychotherapy, inter-professional education and education evaluation. For 12 years she lectured part-time at the Florence Nightingale Faculty of Nursing and Midwifery at Kings College London, supporting the delivery of evidence-based palliative and end of life care academic education. This is a role she relinquished in order to focus full time on leading, as Director of Education and Training at St Christopher’s, the design of the ‘Learning Hub’ building and concept.

Liz is committed to driving local, national and international development of palliative and end of life care. Her particular focus is on designing and evaluating programmes of learning that have sustained impact on practice. She also believes in the importance of consistency and quality of accredited work-based training for the whole workforce including support staff, volunteers and family carers, who provide the bulk of the care to people approaching the end of life. Liz designed the QELCA© Programme which is now being delivered by satellites in the UK and abroad.

More information


If you have any questions about this or any of our other courses, please contact the Education team who will be happy to help

020 8768 4656

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Talk to us

  • If you want to know more about an education event, or would like to discuss bespoke options, get in touch

    020 8768 4656

  • We will only contact you regarding your enquiry (unless you have previously explicitly opted in to receive communications from us).
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Learning at St Christopher’s

St Christopher's Education
Our programme

Why our education programme?

We have a well-established programme of high quality, cutting-edge, specialist palliative care education, designed for those working in the UK and internationally.
Studying here

Why St Christopher's?

Education is at the heart of St Christopher’s mission to promote and provide hospice care of the highest standards.
How we educate

Why our way of learning

Including the Namaste toolkit

Library and bookshop
Containing material on all aspects of palliative care, death and bereavement

Start learning your way today

Our virtual learning offers...

  • Bite-sized sessions
  • Learning at your own pace
  • On demand video resources
  • Led by professionals
  • Tackling today's challenges
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Other helpful information

More about St Christopher's education

St Christopher’s Education Centre and VAT charges

At St Christopher's, a registered charity, it is important for us to maximise any surpluses to reinvest in the objectives of the charity.

Unfortunately, the manner in which we undertake our training currently means we are not able to invest as much of our surplus as possible, therefore from the 1 December 2017, St Christopher’s Education Centre will charge VAT at the standard rate on our training courses, the reason for this change in pricing is twofold:

i) We want to be able to reinvest any surpluses made from training back into all of our charitable objectives rather than only Education

ii) We want to be able to reclaim the VAT on costs relating to developing and running the training courses