The skills to navigate sensitive conversations are vital when working with patients towards the end of life. This practical workshop will offer participants the opportunity to develop their communication skills.
You will consider situations in which sensitive communication is necessary, both by phone and in person. Participants will use the skills introduced in the session to practice in real time. The workshops will be split into a number of stations with different scenarios and activities.
Participants will be given the opportunity to reflect on their experiences in the workshop and how they might apply what they have learned in their own settings.
What will I learn?
Topics will include:
- Verbal and non-verbal communication
- Responding to distress
- Active listening
- Overcoming barriers to communication
This workshop will take place at St Christopher’s CARE in Sydenham.
Who is it for?
The course is appropriate for all Nurses, Nursing Associates, Healthcare Assistants, Care Home Managers, Pharmacists and other allied health professionals looking to refresh their knowledge about communication.