"If you have ever been lost for words, this course is for you -basic communication skills for frontline staff."
An introductory study day on communication skills for front line support staff
About the event
Being in the frontline can be tough. Dealing with a range of demands can throw one off-balance and unexpected telephone calls or meetings in corridors can lead to awkward situations and not knowing what to say.
During this study day we will explore the basics of good communication skills and ways of responding to people who may be distressed, confused or angry. It is for non-clinical support staff such as secretarial, clerical or administrative personnel, domestic and catering staff, porters and maintenance staff from hospitals, hospices, care homes or local authorities.
This study day will include a mixture of discussion, practical activities and direct teaching. It will enable participants to learn different responses, as well as try out and develop skills that will build their confidence. Participants will develop and acquire proficiency in positively and openly reacting to situations when they arise in the workplace.
At St Christopher's, a registered charity, it is important for us to maximise any surpluses to reinvest in the objectives of the charity.
Unfortunately, the manner in which we undertake our training currently means we are not able to invest as much of our surplus as possible, therefore from the 1 December 2017, St Christopher’s Education Centre will charge VAT at the standard rate on our training courses, the reason for this change in pricing is twofold:
i) We want to be able to reinvest any surpluses made from training back into all of our charitable objectives rather than only Education
ii) We want to be able to reclaim the VAT on costs relating to developing and running the training courses
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