Wondering who to call?

Advice about which services are best to contact in different situations.


  • Follow the plan for symptom control and your overall health and wellbeing given to you by your care team
  • Make sure you understand the purpose of any medication(s) you are taking
  • Keep track of your medication and remember to order repeat prescriptions early to ensure you have enough of each medication.


  • Monday to Friday, 9am-5pm call St Christopher’s on 020 8768 4500 for non-urgent advice – e.g. non-urgent symptom control, non-urgent medication advice or to change the time of an upcoming appointment
  • Call your hospital team if you have questions about the treatment they are giving you
  • Call your GP:
    • to order your repeat prescriptions
    • if you think you have an infection or new medical problem
    • to obtain a referral to other services, such as podiatry, dentist, physiotherapist, dietician, optician, community mental health team etc
  • Call the district nurse or community matron to:
    • get incontinence pads or aids
    • arrange to change the dressing on a wound
    • obtain equipment or report a problem with faulty equipment
  • Call your local pharmacy to:
    • ask questions about your medication
    • arrange prescription deliveries and collections
  • Call your care agency, social services or your local clinical commissioning group to discuss issues with funding or provision of care.

Urgent 24/7

  • Call St Christopher’s on 020 8768 4500 to report:
    • an urgent change in physical or psychological symptoms
    • a rapid or sudden deterioration in your health
  • Call Acute Oncology Services (AOS) to report urgent symptoms related to cancer therapy
  • Call 999 to get help in emergency situations, e.g. broken bones, seizures or uncontrolled bleeding.