Here at St Christopher’s we’re celebrating being awarded an ‘Outstanding’ rating from the Care Quality Commission (CQC), which upholds standards in health and social care services. St Christopher’s, founded by hospice pioneer Dame Cicely Saunders over 50 years ago, was recognised as somewhere ‘where staff were willing to go the extra mile’ to meet patient needs.
The unannounced inspection took place on 11 and 12 December 2019. Inspectors spoke with a variety of patients and staff from all areas of the hospice; from healthcare assistants and orderlies, to welfare and bereavement support workers. The report, published this March, recognises that St Christopher’s is outstanding overall, having been rated as good in the categories of safe and caring, and outstanding in the remaining categories of effective, responsive and well led.
Amanda Mayo, Director of Care at St Christopher’s says, ‘We are absolutely thrilled that the dedication, expertise, and enthusiasm of all our staff has been recognised in this CQC report. All our team, from IT support, to stewards, physios, nurses and doctors, share an absolute goal of offering the best possible care and support for people who are dying, and their friends and families, across south east London. Compassion and kindness are, after all, what we would all wish for those closest to us, at the end of life.’
‘Staff saw each patient as an individual and involved them in decisions’
The inspectors highlighted in their report that at St Christopher’s:
- ‘Staff cared for patients with compassion and treated them with dignity and respect’
- ‘Feedback from all patients and those close to them confirmed that staff treated them well and with kindness’
- ‘Staff saw each patient as an individual and involved them in decisions’ and ‘…always communicated with patients about their care and treatment in a way they could understand’
- ‘Staff gave patients practical support to help them live well until they died’.
The report also recognised that the hospice is well-run, and that the hospice leaders are ‘passionate about the care that they delivered’. The inspectors also commended the hospice for its outreach, saying that it is ‘…proactive in reaching out to hard to reach groups and tailored care to their needs’, for example, its project in Croydon to support homeless people at the end of life.
St Christopher’s ethos aims to keep people living as well as possible for as long as possible, according to each person’s own goals. As well as clinical support, the CQC report recognised that staff such as social workers, cognitive behavioural therapists, bereavement counsellors and complementary therapy practitioners all worked well together ‘to ensure patient’s and relative’s holistic needs were catered for’.
The full CQC report for St Christopher’s Hospice can be found at CQC.org.uk and on our website.