Quality End of Life Care for All (QELCA©)

The QELCA© (Quality End of Life Care for All) Programme – an innovation in end of life care education

The QELCA© programme is an innovation in end of life care education. It has been designed by St Christopher’s Hospice to enable and empower teams of health and social care practitioners from acute, community or care home settings to lead on the delivery of high quality care to patients and families at the end of life.

There is evidence that QELCA© also motivates participants to introduce care for ‘self’ and their teams back into their organisations and to lead change in culture. It integrates a work-based learning experience with facilitated classroom reflection and is delivered by specialist clinicians who have undertaken the QELCA© ‘Train the Trainers‘ programme. Learners who undertake the QELCA© Programme can also choose to complete an assessment leading either to a St Christopher’s or City & Guilds certificate.

The QELCA© Programme

The QELCA© Programme was initially formally evaluated in partnership with the King’s Fund (available on request from Liz Bryan – l.bryan@stchristophers.org.uk) but has since been rolled out nationally in collaboration with Hospice UK and NHS Improving Quality (formally the End of Life Care Programme) and to groups of trainers in Canada and China.

QELCA© is copyrighted to St Christopher’s and anyone claiming to deliver the programme must be registered as a QELCA© Trainer. The register comprises trainers who have attended the ‘Train the Trainers’ run by St Christopher’s Hospice and who have successfully completed the City & Guilds accredited qualification.

If you are an organisation wishing to improve care delivered to people in the last phase of life and are interested in exploring whether the QELCA© Programme would support change please contact Liz Bryan – l.bryan@stchristophers.org.uk who will be happy to put you in touch with one of our lecturers for more information.

QELCA© Satellites

If you are a hospice or specialist palliative care team wishing to become a QELCA© Satellite in order to be eligible to deliver the QELCA© Programme, please see information and speak to us if you have any questions.

UK QELCA© Satellites



International QELCA© Satellites




Gillett, K. and Bryan, L., 2016. “‘Quality End of Life Care for All’ (QELCA): the national rollout of an end-of-life workforce development initiative”. BMJ supportive & palliative care, 6(2), pp.225-230.

Karen Gillett, Liz Reed, Liz Bryan, (2017) “Using action learning sets to support change in end-of-life care”Leadership in Health Services, Vol. 30 Issue: 2, pp.184-193

Find out more downloads, contacts and useful links