Job vacancy details
Quality Assurance Coordinator
- Quality & Innovation
- £28,407 per annum
- Permanent - Full Time
- 36 hours per week
- Closing date:
- 30 November 2020
This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders and formed part of the modern hospice movement. Proudly celebrating over 50 years and with a turnover of over £20 million, we provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.
Your new role
We have an exciting opportunity that has arisen for a highly organised and proactive individual, to join our spirited and hardworking Executive Office as the Quality Assurance Coordinator. You will be a source of high-quality advice & support to the Director of Quality and Innovation using feedback from patients and people with experiences, data from incidents and audits to drive quality improvement. You will be responsible for coordinating the management of all feedback, including formal and informal complaints, and compliments across the organisation. In addition to being tasked with setting up and coordinating Learning Panels, including liaison with the complaint’s investigator, so that those involved can learn from complaints, and improvements to services can be implemented. You will possess excellent Microsoft Excel skills and be able to analyse and interpret data, presenting it in an accessible way.
We welcome applications from people with strong experience of customer facing roles; including hospitality, retail or health.
To succeed in this role
You will be experienced in working with multiple stakeholders, while dealing with people in a compassionate and sensitive manner. Your approach to work will focus greatly on the customer experience, possibly from your experience within healthcare, retail or hospitality, particularly in relation to receiving feedback and complaints. You will be skilled with interpreting data and producing reports, and be an expert in creating, implementing and modifying action plans linked to external quality improvements/measures. It is essential that you are able to demonstrate effective working with multi-professional groups, and also work independently to high standard.
If this sounds like you, we will be excited to hear from you!
Benefits of joining St Christopher’s
- You will gain a stimulating and rewarding career with an opportunity to influence and make a real difference in the community
- Access to excellent training and development opportunities
- A number of health and wellbeing schemes
- A competitive contributory pension scheme and life assurance scheme with generous beneficiary plan
- Access to plenty of free local street parking.
For an informal discussion about the role, please contact Jan Noble, Director of Quality & Innovation on 0208 768 4500 or J.Noble@stchristophers.org.uk
Please have a look at our website for further information on all aspects of St Christopher’s at www.stchristophers.org.uk and to apply for this position, please click the ‘Apply Online’ button below.
Closing Date: 30th November 2020 at Midnight
Interview Date: 7th December 2020
For any queries, please contact our recruitment line on 0208 768 4680