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Job vacancy details

Quality Assurance Coordinator / Administrator

Corporate Administration Office
£28,691 per annum
Permanent - Full Time
36 hours per week
Closing date:
17 September 2021

About us

This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders and formed part of the modern hospice movement. Proudly celebrating over 50 years and with a turnover of over £20 million, we provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.

Your new role

We have an exciting opportunity that has arisen for a highly organised and proactive individual, to join our spirited and hardworking Corporate Administration Office as the Quality Assurance Coordinator. You will be a source of high-quality advice & support to the Director of Quality and Innovation using feedback from patients and people with experiences, data from incidents and audits to drive quality improvement. You will be responsible for coordinating the management of all feedback, including formal and informal complaints and compliments across the organisation. In addition to being tasked with setting up and coordinating Learning Panels, including liaison with the complaint’s investigator. You will be specifically responsible for ensuring that actions from feedback are completed and learning is disseminated to managers and teams. You will provide administration support to the Quality Team and the chairs of the internal committees within the corporate governance structure including setting up meetings, producing agendas, taking precise and detailed minutes (which must be produced and circulated in a timely manner), tracking and following up actions arising.

We welcome applications from people with strong experience of customer facing roles; including hospitality, retail or health.

To succeed in this role

You will be experienced in working with multiple stakeholders, while dealing with people in a compassionate and sensitive manner. Your approach to work will focus greatly on the customer experience, possibly from your experience within healthcare, retail or hospitality, particularly in relation to receiving feedback and complaints. You will be a skilled administrator with excellent skills in Excel and experience in analysing and interpreting data which you will present in an accessible way to a variety of audiences. You will be an expert in creating, implementing and modifying action plans linked to external quality improvements/measures. It is essential that you are able to demonstrate effective working with multi-professional groups, and also work independently to high standard.

If this sounds like you, we will be excited to hear from you!

Benefits of joining St Christopher’s

  • You will gain a stimulating and rewarding career with an opportunity to influence and make a real difference in the community
  • Access to excellent training and development opportunities
  • Season ticket loans
  • Cycle to Work Scheme
  • A number of health and wellbeing schemes
  • A competitive contributory pension scheme and life assurance scheme with generous beneficiary plan
  • An onsite staff canteen
  • Access to plenty of free local street parking.

For an informal discussion about the role, please contact Jan Noble, Director of Quality & Innovation on 0208 768 4500 or

Please have a look at our website for further information on all aspects of St Christopher’s at and to apply for this position, please click the ‘Apply Online’ button below.

Closing Date: 17th September 2021 at midnight

Interview Date: 22nd September 2021

In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.

Apply online
For any queries, please contact our recruitment line on 0208 768 4680

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