Job vacancy details

IT Service Desk Application Support/Training Officer

Information Technology (IT)
£25,121 per annum (with additional on-call allowance)
Permanent - Full Time
36 hours per week (Monday to Friday, with additional participation on the weekly on-call rota once every 4-6 weeks)
Closing date:
13 July 2022

Your new role:

Are you an IT analyst with a flair for training or a trainer with a flair for IT? This role is an exciting opportunity for an IT Service Desk Application Support/Training Officer who is seeking employment with an established brand; who has a strong market presence. The successful job holder will have a passion for systems, enjoy delivering successful training programmes and will be customer driven/focused.

The IT team at St Christopher’s are a high achieving and friendly team. We are looking for the right person to join us to enable more effective delivery of new solutions. This is an opportunity for the right candidate to evolve their career and would suit a Service Desk analyst looking to expand their experience as a trainer.

  • This role will suit someone who is a team player who enjoys meeting with people and teaching. The right candidate would be someone who can support and deliver high quality learning experiences enhancing their knowledge and understanding in line with the identified learning outcomes
  • The IT Service Desk Application Support/Training Officer will support staff to do their jobs by reviewing new and existing business processes, and ensuring that where software and systems are in place, that they are running seamlessly.
  • The IT Service Desk Application Support/Training Officer will train, upskill and coach staff to help them to use St Christopher’s business systems.

To be successful in the role:

  • The successful job holder must possess 1-3 years’ experience in a teaching and/or application or software support role. Training and mentoring will be offered to the right candidate
  • 1 - 3 years’ experience within an IT support environment planning, installing, maintaining, and supporting business applications
  • Good Level of General Education (i.e. minimum of 5 GCSEs or equivalent including English and Maths)
  • Knowledge of computing systems
  • Experience of implementation and support of Office 365 applications
  • Experience of supporting key business applications
  • Experience of training, upskilling and coaching staff to use business systems and applications.

For an informal talk please contact Steve Moore on 0208 768 4617

Closing Date: 13th July 2022 at Midnight 

Interview Date: TBA  

In the event we receive a high volume of applications, we reserve the right to close the job earlier than the initial closing date.

Apply online
For any queries, please contact our recruitment line on 0208 768 4680

Disability Confident Employer Mindful Employer Logo Investing in volunteers

As a Disability Confident Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicate and promote vacancies
  • Offer an interview to disabled people
  • Anticipate and provide reasonable adjustments as required
  • Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • At least one activity that will make a difference for disabled people

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